Cancellation Policy
Effective Date: 05/06/2025
This Cancellation Policy outlines the terms under which O&O Innovations LLC (“Company,” “we,” “our,” or “us”) allows order cancellations.
By placing an order, you agree to the terms of this policy.
- ORDER PROCESSING
All orders are processed in a timely manner to ensure efficient fulfillment.
Due to the nature of our small-batch production process, orders may be prepared quickly after purchase.
- CANCELLATION WINDOW
Orders may be canceled only if the request is submitted before the order has been processed or shipped.
Once an order has entered processing or has been shipped, it cannot be canceled.
- HOW TO REQUEST A CANCELLATION
To request a cancellation, you must contact us as soon as possible at:
Email: mindleaf.co@gmail.com
Include your:
- Full name
- Order number
- Reason for cancellation
- APPROVAL OF CANCELLATIONS
Cancellation requests are not guaranteed and are subject to review.
If approved, a refund will be issued to the original payment method.
- NON-CANCELLABLE ORDERS
Orders that have been:
- Processed
- Packaged
- Shipped
are not eligible for cancellation.
- CUSTOM OR SPECIAL ORDERS
Any custom, made-to-order, or special request items are non-cancellable once the order has been placed.
- REFUND PROCESSING
Approved cancellations will be refunded within a reasonable time frame depending on the payment provider.
Processing times may vary based on your financial institution.
- POLICY RELATIONSHIP
This Cancellation Policy should be read in conjunction with our Refund Policy and Terms and Conditions.
- POLICY CHANGES
We reserve the right to update or modify this Cancellation Policy at any time.
Changes will take effect immediately upon posting.
- CONTACT INFORMATION
O&O Innovations LLC
Email: mindleaf.co@gmail.com
END OF POLICY